Shipping and Insurance
Some Canadian orders ship via Canada Post. In major cities such as Toronto, Vancouver, Calgary and Montreal, your order will likely ship via last mile delivery services like Flashbox, Fleet Optics or Metroland.
Please note: Items are processed quickly and we will not have time to make address changes. Please double and triple check your address, as we won't have time to make the changes for you.
We are no longer offering local pickups in Toronto as of July 2022.
We continue to have three brick-and-mortar locations across Toronto at the Arts Market stores in Riverdale, the Danforth and the Junction. We are happy to reserve and hold items for you, and you can pay in Canadian currency too — just email us at firstname.lastname@example.org!
The Arts Market stores are located at:
Riverdale: 790 Queen St. E at Boulton
Danforth: 1856 Danforth Ave. at Glebemount
Junction: 2978 Dundas St. W at Pacific
Order Processing and Shipping Times
You will receive a confirmation email once your order is packed and ready to ship. This will contain all essential tracking info.
Once Wizmo inducts your order into the postal system, delivery times are estimated as:
*Please note that these are simply estimates. As we all know, USPS and other carriers experience delays that completely out of our hands, especially during COVID-19 and holiday peaks. Please try to be patient. If you have a tracking number it means that your gear is en route!
As well, we are not responsible for processing delays, transfers to your local carriers, mail strikes, etc.
Our most common shipping problem occurs when USPS says a package is delivered, but the customer never receives it (porch and mailroom thieves are rampant). Route will cover this! It's great for your peace of mind at a minimal cost, and claims are a super easy process.
Route provides protection for shipments that are lost, broken, or stolen. Add it to your cart at checkout to enable protection. Visit routeapp.io to learn more.
Some but not all packages shipped may include insurance through USPS Priority Mail, depending on the value of the order — but if USPS declares it was delivered, they won't reimburse you no matter what happened to your package.
Return To Sender
Once the package is back in our hands we will restock it and refund you the cost of the item, minus the shipping cost and a $5 return fee. The fee covers what our carrier charges us for returning the item.
The original order will not be re-shipped. Please make a new order using the correct shipping address.