Shipping and Insurance

Stuntin ships worldwide from Toronto, Canada. Most orders are shipped through Chit Chats, an over-the-border courier.

Canadian orders are usually trucked to Chit Chats distribution centers across the country before being handed off to last-mile delivery services or Canada Post, depending on your location. In major cities such as Toronto, Vancouver, Calgary and Montreal, your order will likely ship via last-mile couriers including but not limited to Flashbox, Fleet Optics, Intelcom or Metroland.

For U.S.-bound orders, Chit Chats takes our shipments to a U.S. Postal Service (USPS) depot, either in New York state or to a distribution center closer to your location.

International packages are trucked to New York state, handed off to USPS, then usually to partners such as Asendia or DHL for customs clearance and movement overseas.

If you have a buzzer or security code, please add that information in the secondary address line.

We are no longer offering local pickups in Toronto as of July 2022.

We have three brick-and-mortar locations across Toronto at the Arts Market stores in Riverdale, the Danforth and the Junction. We are happy to reserve and hold items for you — just email us at info@stuntinhq.com, or you can call the store directly to check stock and put items on hold.

The Arts Market stores are located at:

• Riverdale: 790 Queen St. E at Boulton, 647-657-2787
• Danforth: 1856 Danforth Ave. at Glebemount, 647-854-1499
• Junction: 2978 Dundas St. W at Pacific, 647-853-2787

We usually ship on Tuesdays and Fridays.

Processing times may vary by a couple of days.

You will receive a confirmation email once your order is packed and ready to ship. This will contain all essential tracking info.

Please email us info@stuntinhq.com ASAP if you need to make corrections to your product choices or shipping details.

However, items are processed quickly and we may not have time to make address changes. Please double and triple check your address, as we may not be able to make changes for you.

You will receive a tracking number by email when we fulfill and pack your order.

For latest tracking updates, please click through on the tracking number provided by email to view the latest info on Chit Chats and/or USPS. The map shown on the order page is not always correct.

Once our shipping company Chit Chats inducts your order, delivery times are estimated as:

• USA: 4-8 business days
• Canada: 3-10 business days
• Europe: 5-35 business days (UK is generally the fastest)
• Australia: 14-35 business days

Please note that these are only estimates. USPS and other carriers experience delays that are completely out of our hands, especially during holiday peaks. Please try to be patient. If you have a tracking number it means that your package is en route!

Please email us at info@stuntinhq.com or reply to your order confirmation email.

Please do not DM us on Instagram or Facebook. The algo is weird and messages are often hidden, flagged as spam or missed.

If you believe your order is missing, please email us info@stuntinhq.com first! We will bend over backwards trying to help customers.

Stuntin will not take responsibility for lost or stolen packages, or for missing packages that are marked delivered. We will also not take responsibility for packages damaged by carriers. As soon as the package leaves our facility it is now your responsibility to track it and be there to receive it.

All orders ship from Canada.

Stuntin will not take responsibility for any possible duties or customs fees. Before ordering, please be aware of the rules in your country regarding additional customs, VAT, etc.

As well, we are not responsible for processing delays, transfers to your local carriers, mail strikes, etc.

Chit Chats will return packages to us that are not successfully delivered, but please note packages can be lost or take several weeks to come back.

Typically this is due to insufficient or incorrectly entered address information. It can also happen if the mail carrier claims they were unable to deliver for whatever reason. If you notice your item has been returned to sender, please check the address you provided when you placed the order. Then call the carrier. They will have the most info to relay to you.

Once the package is back in our hands we will restock it and refund you the cost of the item, minus the shipping cost and a $7 return fee. The fee covers what our carrier charges us for returning the item.

The original order will not be re-shipped. Please make a new order using the correct shipping address.

Route shipping insurance provides protection for shipments that are lost, broken, or stolen. Add it to your cart at checkout to enable protection. Visit routeapp.io to learn more.

Our most common shipping problem occurs when USPS says a package is delivered, but the customer never receives it (porch and mailroom thieves are rampant). Route will cover this! It's great for your peace of mind at a minimal cost, and claims are a super easy process.

As a bonus, the insurance also makes your shipping carbon-neutral! Learn more here.

We have made Route insurance a default addition to your shopping cart, but it is not mandatory. However, if you do not purchase insurance and a package is marked delivered by the carrier and reported missing by the customer, we will not reimburse or replace your order.

Some but not all packages shipped may include insurance through USPS Priority Mail, depending on the value of the order — but if USPS declares it was delivered, they won't reimburse you no matter what happened to your package.